KnowledgeBase AI

KnowledgeBase is Text, Inc.'s hosted help-center software for customer self-service and support teams. Businesses can organize articles, manage several knowledge bases and give agents a shared reference for recurring questions. The current product includes QuickAnswer, which the vendor describes as generating a direct answer to a customer's search, along with AI assistance for articles, titles and keywords.

The public feature list includes a rich-text editor, article categories and statuses, feedback, analytics, branding controls, custom domains and password protection. A LiveChat integration lets customers and agents consult help-center material within their chat workflow. These capabilities were reviewed from official descriptions; no account, article generation or customer support interaction was tested. AI answers and drafts still need human review for accuracy and suitability.

The paid plan lists USD 59 per month on monthly billing, or USD 49 per month equivalent with annual billing. It includes one knowledge base and unlimited articles and seats. Additional knowledge bases and multilingual functionality can cost extra. A fourteen-day trial is advertised without a credit card. Unlimited seats and articles should not be read as an unlimited AI allowance; confirm applicable usage limits and add-on charges before subscribing. Subscriptions renew automatically unless cancelled under the terms.

The privacy policy distinguishes customer personal data processed under the agreement and data-processing addendum from technical and operational information used for Text's own purposes. It does not establish a blanket promise that all data is excluded from AI improvement. Sensitive personal data requires an expressly agreed qualifying arrangement. Review the applicable processing terms, access settings and retention requirements before importing private support material. No independent privacy, security or support-performance audit was performed.