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Refunds and payment disputes

Use this private case route for duplicate charges, failed delivery, refund requests or a payment dispute. Filing a case does not itself issue a refund.

Look up a private case

Use the reference and private access code from your acknowledgement email. The access code is submitted securely and is never placed in the page URL.

Did not receive the private access code?

Enter the case reference and the same contact email used for the request. For privacy, the result is identical whether or not they match. One delivery is allowed per case every 15 minutes.

Process and response target

  1. The form records a private case and returns a reference immediately.
  2. The responsible team triages the case; the current service target for an initial response is two business days.
  3. An editor, privacy lead or billing lead records an outcome. Public listing content changes only after independent review.

Approved refunds are targeted for submission to the payment provider within five business days. Provider and bank settlement time is separate. Eligibility, partial-refund scope and service-delivery rules remain subject to the published purchase terms and applicable law.

If the form is unavailable, email support@featuredaitools.ai. Include the page URL and issue type, but do not email passwords, card numbers or government identity documents.

Create a private case

Your email and description stay private and are never displayed on the public listing.

Backup contact: support@featuredaitools.ai