Richpanel

Richpanel is a customer service platform for e-commerce brands that combines AI agents with a traditional helpdesk. AI agents and a self-service portal handle common requests such as order tracking and cancellations, while human agents work in an omnichannel inbox covering email, live chat, Facebook, Instagram, WhatsApp, phone and SMS, with order and customer data shown beside each ticket. The platform includes macros, assignment rules, automation and task bots, a branded help center, a no-code flow builder, CSAT surveys, revenue and team reports, and migration support from other helpdesks.

Richpanel is aimed at online stores and multi-brand e-commerce operators. The company promotes savings and automation targets backed by a refund offer, but results depend on store setup and the guarantee's conditions. Customers should still review AI answers about refunds and policies. Nothing was tested for this listing.

All subscriptions are on yearly contracts. Pro costs $69 per agent per month, shown as $828 a year, and Pro Max $99 per agent per month, shown as $1,188 a year, while Enterprise pricing for teams of more than 50 agents is custom. Add-ons such as the AI social media moderator are priced separately.