Aidbase

Aidbase is a customer-support platform for software businesses. It combines an AI chatbot, ticket forms, a shared email inbox, and a searchable knowledge base. Teams connect source material so the chatbot can answer business-specific questions, then use the ticket and email tools when a request needs further attention. The site describes learning from previous tickets and identifying gaps where the available knowledge does not answer a user's question. Branding controls, hosted pages, and embeddable components provide several ways to present support on a website or in an application. Developer options include JavaScript controls, a React library, APIs, and webhooks for connecting the workflow with other tools. The platform also supports inviting team members to collaborate on tickets and knowledge maintenance. This review did not connect customer data or test replies. Teams should review source quality, escalation behavior, and access controls before deploying automated support. The provider's privacy and compliance statements require their own assessment and are not independently certified by this listing.