Canny

Canny is a customer-feedback platform operated by Canny Inc. Product teams can combine requests submitted through a feedback portal with information from connected support and sales tools, then organize ideas, publish roadmaps and communicate releases. Its advertised Autopilot features identify requests in conversations, merge suspected duplicates and summarize discussion. A public registration page offers work-email or Google sign-up; no account or source integration was connected in this review. Pricing depends on people associated with feedback, rather than simply the number of employees managing the platform. A tracked user can be someone who creates a request, votes or comments, including feedback entered on their behalf or discovered by Autopilot. Free includes 25 tracked users. Pro starts at $79 per month when billed yearly or $99 on the monthly setting, with a starting allowance of 100 tracked users; Business uses a quote. Higher usage can trigger a prorated tier upgrade unless a monthly spend limit is set. At the limit, Canny stops tracking new users' feedback, so cost control also affects coverage. Check the selected tier and required integrations rather than treating unlimited feedback as unlimited tracked users. Canny's MCP connection lets compatible AI tools query feedback and also perform changes, such as updating statuses or replying to customers. Review access permissions and intended actions before connecting an assistant. AI extraction, deduplication and prioritization can miss context and require human review; vendor case studies do not establish revenue or retention gains for every customer. Its privacy policy describes processing customer information, third-party providers and US transfers. Check portal visibility and contractual data handling before importing confidential conversations. No feedback import, AI decision, MCP action, customer notification or purchase was tested.