Document360

Document360 is a hosted knowledge-base platform from Document360 Limited, part of the Kovai Group. Teams organize internal or public documentation, user manuals and support material using revision history, reusable content and review workflows. Eddy AI features include article-grounded search answers, chatbot responses, summaries and documentation drafting. This review checks public documentation; no knowledge base was uploaded and answer accuracy was not tested.

The AI layer also advertises title, description and tag suggestions, translation, duplicate-content detection and connections to AI assistants through an MCP server. Availability depends on the purchased configuration. Confirm included features and allowances, arrange permissions for connected sources and review generated material before publication. The terms warn that AI output can be inaccurate or unsuitable and require users to verify it.

Current pricing is by tailored quote. Named factors include team accounts, workspaces, languages, security requirements, public or private access and AI Premium Suite usage. The order form controls the agreement. Unless agreed otherwise, terms specify annual advance invoicing, non-refundable fees and automatic renewal unless written notice is given at least 60 days before expiry. Older price tables should not be treated as current offers.

The privacy policy identifies third-party AI processing, currently including OpenAI. It states that customer content is not used to train its own or third-party models. Its retention description depends on provider support and allows abuse-monitoring, security and legal exceptions; a universal zero-retention promise is not established. Administrators can disable some AI features, while integral features may remain enabled. Organizations handling regulated information should check their agreement, data-processing arrangements and account settings before connecting private material.