eDesk

eDesk is xSellco's customer-support workspace for ecommerce sellers. It combines marketplace, webstore, email and social conversations with customer, order and tracking information. Teams can route tickets, use response templates and collaborate on enquiries. AI Agent can answer or act on a ticket, while assisted drafting and translation are separate add-ons. An empty public login form was inspected; no store, mailbox or customer data was connected.

The pricing page's monthly setting shows Essential at $49, Growth at $115 and Professional at $149 per user per month. Annual billing shows monthly equivalents of $39, $89 and $119. Currency code and final payable totals were not independently confirmed. Essential includes one store or marketplace, Growth five and Professional ten. AI Agent access is included, but automated outcomes cost $0.99 each, once per ticket that receives an answer or action. Include outcomes, seats, add-ons and taxes in a budget rather than treating the seat fee as an all-inclusive bill.

The public page offers a fourteen-day trial without a card. Its Safe Mode is described as not storing or sending messages until disabled; this behaviour was not tested. The page's cancel-anytime wording needs to be read alongside the agreement's fourteen-day written-notice requirement before the next billing date. The advertised thirty-day workload guarantee has setup and active-use conditions; it is not an independently verified refund entitlement.

The terms make customers responsible for lawful inputs, AI-driven decisions and marketplace compliance, and permit AI outputs to be used for service and model improvement. The privacy notice covers advertising profiles and cross-border processing; its appended processing addendum was read, without auditing implementation or third-party contracts. Retention depends on purpose and legal obligations rather than a fixed public deletion deadline. Review permissions and keep backups before connecting customer records.