MetaDialog

MetaDialog is a conversational AI company offering customer-support automation and custom large language models trained on a business's own data. Its SMB support platform connects to existing customer-support software to answer customer questions in multiple languages, while its enterprise platform is described as a way to deploy generative AI across business processes with company-specific tools and policies. MetaDialog also offers custom LLMs, including an Arabic-English model, which can be used through an API or installed fully on-premises so that data stays within the customer's environment.

The service is aimed at support teams, enterprises and government organizations that want a chatbot grounded in internal documents, websites, databases or CRM data. The vendor's accuracy and automation claims were not tested for this listing, and responses from any support bot should be monitored, particularly where policy or regulatory answers matter.

The pricing page lists two self-serve plans with no setup fee and no annual contract. StartUP is priced at $29 with up to 500 dialogues per month, a charge of $1.20 per resolved dialogue, one bot and a free trial. ScaleUP is priced at $299 with unlimited dialogues, $1.00 per resolved dialogue and three bots. Dialogues handed to a human operator are excluded from the per-dialogue charge. The page does not state the billing period for the base price or the currency code, and enterprise or on-premises deployments are arranged through sales.

MetaDialog's privacy policy says personal data may be shared with related companies and service providers and that aggregated statistics may be disclosed. Customers can request account deletion, subject to legally required retention.