My AskAI

My AskAI is an AI customer-service agent that plugs into an existing helpdesk rather than replacing it. According to its website, it connects to tools such as Zendesk, Intercom, Freshdesk, Gorgias and HubSpot, learns from help-center articles, documents, websites and historic tickets, and replies to customers or hands conversations to human agents. Higher plans add self-learning from resolved tickets, connections to live user data such as recent orders, AI tasks like processing refunds, analytics on contact reasons and a Chrome extension copilot for human agents. The service is described as supporting more than 95 languages.

The product is aimed at support teams with steady ticket volume that want to automate routine questions while keeping their current helpdesk workflow. Resolution rates depend on documentation quality and ticket mix, and none of the features were tested for this listing.

On monthly billing, Pro costs $199 per month and includes 1,000 tickets, with extra tickets at about $0.12 each up to 5,000 per month. Scale costs $499 per month, includes 2,000 tickets with extras at about $0.10 each, and adds priority support and more seats and websites. Annual billing is advertised at a 33% discount, and add-ons for removing branding or adding API, Slack and Teams access cost $49 per month each. A 30-day free trial does not require a credit card.

The terms include a money-back guarantee that applies only to the first paid month of the Pro monthly plan: the AI must have handled at least 500 conversations, resolved fewer than half of tickets, and the customer must complete onboarding and off-boarding calls and claim within 14 days. The privacy policy describes retaining account information while the account exists and deleting or anonymizing it afterward, subject to legal obligations.