Nextiva

Nextiva is a cloud communications platform that brings business calls, SMS, video meetings, team chat, email, live chat and social messages into one system, with each customer's interactions grouped into a single conversation thread. Its AI features include XBert, an AI receptionist that answers calls, texts and chats around the clock and can book appointments, as well as voicemail transcription, real-time transcription and AI-generated call notes and summaries on higher plans. Contact-center capabilities such as skills-based routing, blended inbound and outbound calling and journey orchestration are offered in the top tier.

The platform is aimed at small businesses and larger organizations that want one provider for phones and customer communications. AI answers and summaries should be monitored for accuracy, and features were not tested for this listing.

The small-business pricing page lists three per-user plans. Core is shown at $15 per user per month against $23, Engage at $25 against $50, and Scale at $75 per user per month; a monthly or annual toggle advertises savings of up to 50%, so confirm which billing term a price applies to before buying. XBert is sold as an add-on to all plans, and the page lists different allowances for business texts, toll-free minutes, shared inboxes and social accounts by plan. Enterprise pricing is handled separately.

Nextiva publishes its terms and conditions on a legal page, and its privacy policy describes using customer data to make suggestions and how the company notifies customers of personal data breaches. Businesses recording calls or using AI transcription should also consider consent requirements in their region.