PolyAI

PolyAI is an enterprise conversational AI company that builds voice and chat agents for customer service. Its Agentic Dialog Platform lets teams design agent flows, tools and brand voice in a studio that ranges from no-code to full code, connect agents to existing systems through pre-built integrations, a self-serve connect portal and open APIs, and run the same agent across phone, webchat, SMS and messaging. The company trains its own dialog models, including an audio-native model for live calls and a text model for chat and multilingual use, and lists security certifications and regional data residency options.

PolyAI is aimed at large organizations that handle high call volumes, and its customer stories highlight hospitality bookings and seasonal call peaks. Buyers should review how call recordings are used: the privacy notice says snippets of voice recordings and conversation turns may be extracted to improve the assistant, including model training. Callers should be told when they are speaking with an AI agent where rules require it. Nothing was tested for this listing.

The pricing page says ongoing use of a voice agent is priced per minute and includes proactive performance improvements, maintenance and 24/7 support, but amounts are only provided after contacting sales. The website terms are issued by PolyAI Limited and its affiliates.