Reply Genius

Reply Genius is an AI review management tool for businesses that receive reviews on Google, Booking.com, Hotels.com, the App Store and Google Play. After connecting their accounts, teams see all reviews in one workspace, and the AI writes replies in the brand's tone that can be sent automatically or held for approval. Analysis features track sentiment, ratings, languages and trends, sort reviews into topics, surface frequently mentioned keywords and, on higher plans, flag bugs mentioned by app users.

The tool is aimed at app developers, hotels and other businesses that handle many reviews. Automatic replies should be monitored, since a generic or wrong answer is posted publicly under the business's name. Nothing was tested for this listing.

The homepage shows pricing for app developers in a monthly view: Starter at $25 per 'place' per month with up to 50 review responses, Pro at $84 with unlimited responses, auto-replies and up to five developer accounts, and Scale at $212 with unlimited accounts and seats. Yearly billing totals $296, $1,010 and $2,540, a 15% saving. The terms identify Quanticapps Ltd in London as the provider, while the footer names Reply Genius, Inc.