SentiOne

SentiOne offers two AI products for brands. SentiOne Listen is a social listening and analytics tool that tracks online mentions across Facebook, Instagram, TikTok, X and other web sources, analyses sentiment, surfaces trends and potential crises, and exports mentions with alerts. SentiOne Automate is a conversational AI platform for building chatbots and voicebots on the company's own natural language understanding engine, with an intuitive bot builder and cloud or on-premise deployment, to handle repetitive customer service requests.

SentiOne is aimed at marketing, PR and customer service teams in mid-sized and large organizations and agencies. Listening data and bot conversations involve personal data, so teams must handle them under applicable privacy rules, and bot answers should be monitored. Nothing was tested for this listing.

The pricing page for Listen, shown in the monthly view and net of tax, lists Social at $199, Realtime and Research at $399 each, Business at $849 and Enterprise from $1,180 per month, with annual billing 10% cheaper. Automate pricing is arranged through a demo, and trials are set up by contacting the company.