Respond.io

respond.io is a customer conversation platform operated by Rocketbots Limited. It brings messages and calls from channels such as WhatsApp, Facebook Messenger, TikTok, email and VoIP into one shared team inbox, keeps a single thread per customer and syncs contacts with CRMs such as HubSpot and Salesforce. Teams can route conversations, send broadcasts, build workflows, track lifecycle stages and use AI agents that reply to customers, route conversations and perform tasks, along with AI call recording, summaries and transcripts, AI assist for agents and reporting dashboards. Developers get an API, webhooks, MCP support and connectors for n8n, Zapier and Make.

respond.io is aimed at sales, marketing and support teams in businesses that handle high volumes of chat-based customer conversations. Messaging customers on WhatsApp and similar channels requires following each platform's opt-in and template rules. Nothing was tested for this listing.

Pricing depends on monthly active contacts, starting at 1,000. In the monthly view, Starter costs $79, Growth $159 and Advanced $279 per month, with yearly billing at $948, $1,908 and $3,348 a year; Enterprise is custom. A 7-day free trial requires no credit card, and additional users are charged per plan.