SoundHound AI

SoundHound AI provides conversational AI agents for businesses, built on OASYS, which it calls a voice-native orchestrated agent system. The agents are designed to keep listening in noisy, real-world conditions and can be deployed across customer and employee touchpoints, including contact centers, apps, drive-thrus and cars. Businesses set guardrails and rule-based actions, add optional human assistance and manage agents themselves or with SoundHound's team. Use cases on the site include contact centers, restaurant phone and drive-thru ordering, hotel front desks, insurance claims, HR and IT help desks, voice commerce and in-car assistants, and a dedicated model for detecting and masking personal data is described. The site also announces that SoundHound AI has completed its acquisition of LivePerson.

SoundHound AI suits large brands in automotive, restaurants, retail, financial services, healthcare and hospitality. Automated voice agents should be configured with clear escalation to people and tested on real calls before wide rollout. Nothing was tested for this listing.

No public prices are listed; businesses book a demo. The terms of service published on the site are an end user license agreement for SoundHound's voice services, last updated in May 2022, so enterprise contract terms could not be reviewed.